Modernize the hotel phone system without missing the operational details.
Evaluate PMS workflows, guest calling, survivability, full NG911 compliance, security, acceptance testing, and portfolio rollout.
Read the Hospitality guideInsights & Announcements
Practical buyer guidance, certification evidence, and ecosystem news.
Explore market-specific modernization guides, verified interoperability news, and practical resources for evaluating communications systems.
Buyer insight library
Start with the decision facing your operation.
Use these market-specific guides to evaluate workflows, migration risks, emergency calling, resilience, security, and rollout ownership before procurement.
Plan communications around resident safety and care-team response.
Review resident context, urgent escalation, staff outreach, privacy, continuity, emergency readiness, and community governance.
Read the Senior Living guideMove business voice without disrupting customer calls.
Assess customer call journeys, hybrid work, number migration, full NG911 compliance, reporting, continuity, and multi-site administration.
Read the Business guide
Introducing Vela
A more direct path from a guest question to the right hotel response.
Vela is Brightlane Voice’s AI-assisted hospitality concierge, designed to help properties answer approved guest questions, capture routine requests, guide guests to hotel services, and bring in a team member when personal attention is needed.
Vela extends the Brightlane hospitality experience with property-defined information, configured workflows, and clear human handoff. Capabilities, integrations, and deployment scope are validated for each property.
Interoperability announcement
Snom D8 Series certified across Brightlane Voice.
The Snom D8 Series has completed interoperability certification for Brightlane Voice Hospitality, Senior Living, and Business deployments.
Support for DHCP Option 66 and controller-directed provisioning gives customers and integration partners flexible deployment paths across a range of managed voice environments.
What is next
Active ecosystem work.
These initiatives are underway. Supported models, workflows, and availability will be published when validation is complete.
Certification in progressBITTEL
Bittel hotel-phone certification
Brightlane Voice is actively validating Bittel phones for supported Hospitality deployments. Certified models and deployment scope will be announced when testing is complete.
Visit BittelProof, not implication
See the Brightlane validation and interoperability register.
Review what is certified, available, in progress, or planned—and how Brightlane moves from compatibility testing to production acceptance.
Build with Brightlane
Bring your devices and workflows into the Brightlane ecosystem.
We work with integrators, phone manufacturers, and smart-device manufacturers on practical interoperability and joint customer value.